This Terms and Conditions (“Agreement”) is entered into between VitalityVive, an Independent USANA Brand Partner (“Seller,” “Company,” “we,” “us”), and any individual accessing the website, submitting personal information, or placing an order (“Customer,” “you”).

By accessing, using, or transacting with the Seller, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement. If you do not agree, you must not proceed with any transaction or submission of personal data.

2.1 The Seller operates as an independent distributor of USANA products and is not an agent, employee, subsidiary, or legal representative of USANA Health Sciences.

2.2 All intellectual property, trademarks, product formulations, certifications, and scientific claims relating to USANA products remain the sole property of USANA Health Sciences.

3.1 All products offered are nutritional supplements intended solely for general wellness support only

3.2 The Customer expressly acknowledges and agrees that:

• Products are not intended to diagnose, treat, cure, or prevent any disease or medical condition

• No medical advice or claims are provided by the Seller

• Any statements provided are for informational and educational purposes only

• Individual results may vary and are not guaranteed

3.3 The Customer assumes full responsibility for any decision to purchase or use the products.

The Customer represents and warrants that all information provided to the Seller is true, accurate, complete, and current, including but not limited to:

• Full name

• Contact details

• Delivery address

• Payment information

The Customer agrees that the Seller shall not be liable for any loss, delay, or failure of delivery resulting from inaccurate or incomplete information.

5.1 All orders placed are subject to acceptance by the Seller.

5.2 The Seller reserves the right, at its sole discretion, to refuse, cancel, or limit any order for reasons including but not limited to:

• Suspected fraudulent activity

• Incorrect or incomplete information

• Product unavailability

• System or pricing errors

5.3 An order shall not be deemed accepted until confirmed by the Seller.

6.1 All prices are subject to change without prior notice.

6.2 The Customer agrees to pay the full amount of the order using the selected payment method.

6.3 For Cash on Delivery transactions, the Customer agrees to provide full payment upon delivery.

6.4 Failure or refusal to pay may result in order cancellation and restriction of future transactions.

7.1 Delivery timelines are estimates only and are not guaranteed.

7.2 The Seller shall not be liable for delays caused by courier services, force majeure events, or incorrect customer information.

7.3 Risk of loss transfers to the Customer upon handover of the goods to the courier service.

7.4 Failed delivery attempts due to Customer fault may result in additional charges or cancellation.

8.1 The Seller honors the applicable USANA Satisfaction Guarantee for eligible products purchased through the Seller's official sales channels.

8.2 Subject to the applicable USANA policies and procedures, a Customer who is dissatisfied with a purchased product may contact the Seller within thirty (30) calendar days from the date of purchase to request assistance regarding a replacement or refund.

8.3 To facilitate the evaluation of any request, the Customer may be required to provide proof of purchase, relevant order information, and, where applicable, return the product or any unused portion thereof in accordance with the Seller's instructions and USANA's applicable policies.

8.4 Approval of any replacement or refund request shall be subject to compliance with the eligibility requirements, conditions, and limitations established under the applicable USANA Satisfaction Guarantee and any applicable laws or regulations.

8.5 The Seller reserves the right to decline requests that fall outside the applicable guarantee period, fail to satisfy the required eligibility criteria, or involve fraudulent, abusive, or bad-faith claims.

8.6 Nothing in this Agreement shall be construed to limit, waive, or diminish any rights or remedies that the Customer may have under applicable consumer protection laws.

9.1 By submitting personal information through any form, funnel, or checkout page, the Customer expressly consents to receive communications from the Seller, including but not limited to:

• Order confirmations

• Transactional messages

• Delivery updates

• Product information

• Educational wellness content

• Promotional and marketing communications

9.2 The Customer may withdraw consent at any time via unsubscribe mechanisms or written request, subject to processing time.

10.1 The Seller collects and processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173).

10.2 Data collected includes, but is not limited to:

• Personal identification information

• Contact details

• Delivery information

• Order history

• Funnel and form responses

10.3 Personal data shall be used solely for:

• Order fulfillment

• Customer service

• Marketing communications

• Internal business operations

10.4 The Seller shall implement reasonable and appropriate safeguards to protect personal data from unauthorized access or disclosure.

11.1 The Customer acknowledges that the Seller may engage third-party service providers for:

• Payment processing

• Logistics and delivery

• Email and communication systems

• Analytics and CRM tools

11.2 Such third parties shall only process data as necessary for service fulfillment.

11.3 The Seller shall not sell personal data to any third party.

The Customer may exercise rights under applicable data protection laws, including:

• Right to access

• Right to correction

• Right to deletion (subject to legal and operational limitations)

• Right to object or withdraw consent

Requests must be submitted through the Seller’s official contact channels.

To the fullest extent permitted by law, the Seller shall not be liable for any:

• Indirect, incidental, consequential, or punitive damages

• Loss arising from product use or misuse

• Delivery delays or failures

• Errors in customer-provided information

• Third-party service failures

14.1 The Customer acknowledges that no content provided by the Seller constitutes medical advice.

14.2 The Customer is advised to consult a licensed healthcare professional before using any nutritional supplement.

14.3 Products are not intended to diagnose, treat, cure, or prevent any disease.

The Seller shall not be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.

The Seller reserves the right to amend, modify, or update this Agreement at any time without prior notice. Continued use of services constitutes acceptance of such changes.

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, communications, or representations.

If you have any questions about these Terms and Conditions, please email us at hello@vitalityvivewellness.com or contact us through our Facebook Page.